Returns, exchanges and claims
We’re here to help. Choose what you need.
30-day returns
Contact us for shipping prices and return instructions for your delivery country.
Questions? Email usHow to return
Contact us for shipping prices and return instructions for your delivery country.
Exchanges and refunds
For exchanges, we send the replacement once the return parcel has been handed in and scanned.
After receiving and approving your return, we refund the original payment method, normally within 5 banking days.
Return conditions
Return the item securely in its original packaging with all tags intact, without signs of use, odour or damage.
A deduction of 50 DKK may apply for a missing shoebox or a shipping label attached directly to it. We only accept parcels sent directly to us and do not collect from parcel shops or lockers.
Conditions for claims and the waterproof guarantee
If you notice a fault or suspect a leak, report a faulty item or email hello@aankl.com. Describe the problem and when it occurs. Photos or video can help.
We generally need to receive and inspect the item before deciding the claim and any refund. Opening a claim or scanning a return parcel does not automatically trigger a refund. Contact us to arrange the return.
For waterproof claims, we inspect and test the boots. We assess whether moisture results from a fault in the boot or, for example, water entering from above, condensation, wear or damage. We consider your description and evidence; a single test without findings does not automatically justify rejecting a claim.
For a fault covered by the waterproof guarantee, we normally provide a new pair. Depending on the applicable legal conditions, a faulty-item claim may result in repair, replacement, a price reduction or a refund. Valid claims and guarantee cases are handled free of charge, including necessary shipping.
We handle the case within a reasonable time and without significant inconvenience. If you are entitled to a refund, it is made without undue delay under the applicable rules. We explain any rejection. Your statutory rights and the applicable burden-of-proof rules remain unaffected.
How high does the membrane reach?
Christmas gifts bought from Black Friday
Christmas gifts bought on or after Black Friday can be returned or exchanged until 8 January of the following year, even after the normal return period has expired.
Purchases before Black Friday have the normal 30-day return period.
Wrong or missing item
Contact hello@aankl.com if you received the wrong item or something is missing. Packing errors are handled directly by customer service, not through the returns or claims portal.