• Orders are typically packed the same business day. You will receive tracking from GLS.
• Default: GLS PakkeShop. If you want to change it, reply to the order email quickly - we will do our best if the package has not been sent yet.

Note: Uncollected packages will be credited minus a handling fee (currently DKK 60).

1. Go to the returns portal .
2. Select Return or Exchange and complete the flow.
3. Use the QR code at the parcel shop – they will print the label for you . This ensures that your case is matched correctly.

• Return shipping: DKK 39 (refund deducted) for regular returns.
• Exchange: We will send the new one as soon as the old one has been returned and scanned. Price is automatically kept.
• Have you already used an attached label? Don't panic – we'll find your package via tracking.

Defect, packaging error or quality problem? Use our dedicated claims flow:

1. Open the claims portal .
2. Select Complaint , upload clear pictures and description.
3. You will receive a free QR code for the parcel shop (they will print the label for you).

We will send a replacement/replacement as soon as the scan is registered. Alternatively, we can offer compensation if that suits you better.

If the price of an identical item (same model/color/size) drops within 7 days of your purchase, we will match the difference once per order. Please reply to your order email for quick assistance.

• Does not apply to promotions with limited stock, sold out variants or after 7 days.

• SnowRider / TerraStorm: Can be lightly impregnated (regular textile impregnation). Not a requirement for waterproofness.
• FreeFlow / CAS / ASK: Easily withstands impregnation; ASK has water-repellent microfiber - the glitter material is less water-repellent .
• Slippers (BUP): Impregnation is not necessary.
• Clean with a damp cloth. Avoid direct heat sources for drying.

• Sold out sizes can be returned via cancellations/exchanges. Use “Notify” on the product page – you will receive an email if your size becomes available again.
• New drops are announced in the newsletter (winter boots typically in the fall). Sign up for a head start and possible pre-orders.

• The showroom is closed to visitors - but you can return it in our outdoor box in front of the entrance: code 2508 .
• Address: Glarmestervej 7A, 6800 Varde.
• Alternatively: use GLS via the returns/claims portal for traceability.